Convergence: Creating and Capturing Value for the Enterprise
Enhancing the user experience with flexible systems is vital in today's communication offerings. The mobile phone can be used for voice. But, it can also be used, for example, by a claims agent to take photos at the scene of an accident then transmit them in real time back to the office.
To deliver this flexibility, today's provider must offer a system comprised of three complementary components: content, a device to capture information, and a channel for connectivity and management. Organizations that act now, in partnership with others, can achieve new operating capabilities to make and capture new markets.
